A MUST, this not to be missed breakfast event for all Marketing professionals. This year’s exiting Marketing Breakfast speakers Chris Clarke (LBi UK) and Kevin Panozza (Engage P/L AUS) will cover off hot topics such as; building meaningful relationships between brands and their customers, engaging the technology empowered consumer, strategies for marketing to multi-channel communities, and transforming customer experience in the multi-channel marketplace.
Chris Clarke is the Chief Creative Officer at LBi UK. The Companies emphasis is on looking beyond buzzwords and hype to explore how technology and creativity can harmonise to deliver meaningful relationships between a brand and its customers.
“Marketing is at a crossroads right now. So much of the bad stuff is about persuading people to buy things that they don’t really want with money they don’t really have. This creates a fundamental relationship disconnect between a brand and its customers. Brands really need to understand how they can add value, richness and meaning to this relationship and cherish it by engaging, listening and interacting.” – says Clarke.
Local respected key note speaker Kevin Panozza focuses on customer and employee engagement. Recognising the key role customer experience now plays in branding and in acquiring and maintaining customers, Kevin advocates staff engagement and organisational culture as crucial influences on how brands are perceived and talked about.
“In the current challenging commercial environment, businesses must find new and smarter ways to acquire and retain customers. Customer experience is now a big part of branding and the marketplace requires that every function of customer engagement is assessed and improved, taking advantage of new smart technologies where able. Mobility, the internet and social media are changing the conversation.” – says Panozza.
The Herald Sun Marketing Breakfast is held at the wonderful Grand Ballroom, Sofitel Melbourne on Collins, 25 Collins Street, Wednesday March 14, 7.30am, Tickets $130 including breakfast – BUY NOW.
Turn to page 23 of the official LMFF 2012 Program (pictured above) or visit lmff.com.au for more information.










































































